Privacy Policy

Welcome to Vibtrix's Privacy Policy. This policy describes how Vibtrix ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, services, or interact with us.

This Privacy Policy applies to:

• Visitors to our website (https://vibtrix.com)

• Clients and customers who use our IT and AI services

• Users of our AI models, software, or platforms

• Anyone who provides personal information to us

By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services.

We collect various types of personal data to provide and improve our services:

Personal Identification Information:

• Name, email address, phone number, mailing address

• Company name, job title, and business contact information

• Payment and billing information (processed securely through third-party payment processors)

Usage and Technical Data:

• IP address, browser type, device information, operating system

• Website usage data, pages visited, time spent on pages

• Log files, error reports, and performance data

• Cookies and similar tracking technologies (see Cookies section below)

Service-Specific Data:

• Data you provide for AI model training or customization

• Project requirements, specifications, and communications

• Files, documents, or content uploaded to our services

• API usage data and service interaction logs

Third-Party Data:

• Information from third-party integrations (e.g., authentication providers, analytics services)

• Publicly available information relevant to our services

We collect information through various methods:

Direct Collection:

• When you sign up for an account or request our services

• When you fill out contact forms, service requests, or inquiries

• When you communicate with us via email, phone, or chat

• When you subscribe to newsletters or marketing communications

• When you participate in surveys, feedback, or testimonials

Automatic Collection:

• Through cookies, web beacons, and similar tracking technologies when you visit our website

• Through server logs and analytics tools that track website usage

• Through our services and platforms that log usage, errors, and performance metrics

Third-Party Collection:

• From third-party authentication providers (e.g., Google, Microsoft) if you use social login

• From analytics providers (e.g., Google Analytics) that track website usage

• From payment processors when you make payments

• From cloud service providers and hosting platforms we use

We use your personal data for the following purposes:

Service Delivery:

• To provide, operate, and maintain our IT and AI services

• To process your service requests, manage projects, and fulfill contracts

• To customize AI models and solutions according to your requirements

• To communicate with you about your projects, services, and account

Business Operations:

• To improve our services, develop new features, and enhance user experience

• To analyze usage patterns and optimize our website and platforms

• To ensure security, prevent fraud, and protect against unauthorized access

• To comply with legal obligations and regulatory requirements

Communication:

• To respond to your inquiries, provide customer support, and resolve issues

• To send service updates, important notices, and administrative messages

• To send marketing communications (with your consent, where required)

• To send newsletters, promotional content, and business updates (you can opt out)

Legal and Compliance:

• To enforce our Terms & Conditions and protect our legal rights

• To comply with applicable laws, regulations, and court orders

• To investigate and prevent potential violations or security threats

We may share your personal data with third parties in the following circumstances:

Service Providers:

• We share data with trusted third-party service providers who assist us in operating our business, such as:

- Cloud hosting providers (e.g., AWS, Azure, Google Cloud)

- Payment processors and billing services

- Analytics and marketing tools

- Customer support and communication platforms

- Email service providers

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Business Transfers:

• If we are involved in a merger, acquisition, or sale of assets, your data may be transferred to the new entity

Legal Requirements:

• We may disclose your data if required by law, court order, or government regulation

• We may share data to protect our rights, property, or safety, or that of our users or others

With Your Consent:

• We may share your data with third parties when you explicitly consent to such sharing

We do not sell your personal data to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data:

Security Measures:

• Encryption of data in transit (SSL/TLS) and at rest

• Access controls and authentication mechanisms to limit data access to authorized personnel

• Regular security assessments, vulnerability testing, and updates

• Secure data centers and cloud infrastructure with industry-standard protections

• Employee training on data protection and privacy practices

Data Retention:

• We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy

• Retention periods vary based on the type of data and legal requirements:

- Account data: Retained while your account is active and for a reasonable period after closure

- Service data: Retained for the duration of the service agreement and as required by law

- Marketing data: Retained until you opt out or request deletion

- Legal/regulatory data: Retained as required by applicable laws

• After the retention period, we securely delete or anonymize your data

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

Depending on your location, you may have certain rights regarding your personal data:

Access: You have the right to request access to the personal data we hold about you and receive a copy of that data.

Correction: You have the right to request correction of inaccurate or incomplete personal data.

Deletion: You have the right to request deletion of your personal data, subject to legal and contractual obligations.

Portability: You may have the right to receive your personal data in a structured, commonly used format.

Opt-Out: You have the right to opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly at contact@vibtrix.com

• Updating your preferences in your account settings (if applicable)

Objection: You may have the right to object to certain processing of your personal data.

Restriction: You may have the right to request restriction of processing in certain circumstances.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at contact@vibtrix.com with your request. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

Transfers:

• We may transfer your data to our service providers, partners, or data centers located in different countries

• Transfers may occur to countries that may not have the same level of data protection as your home country

Safeguards:

• We implement appropriate safeguards to protect your data during international transfers, such as:

- Standard contractual clauses approved by relevant data protection authorities

- Adequacy decisions where applicable

- Other legal mechanisms to ensure adequate protection

• We ensure that any third parties receiving your data in other countries provide adequate protection

If you are located in the European Economic Area (EEA) or other regions with specific data transfer requirements, we comply with applicable regulations, including GDPR requirements for international transfers.

Our services are not intended for individuals under the age of [18/13] (the "Age of Majority" in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

Policy:

• If you are under the Age of Majority, please do not use our services or provide personal information to us

• If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly

• If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@vibtrix.com immediately

We encourage parents and guardians to monitor their children's online activities and to help enforce our Privacy Policy by instructing their children never to provide personal information without permission.

We use cookies and similar tracking technologies to collect and store information about your interactions with our website and services.

Types of Cookies:

• **Essential Cookies:** Required for the website to function properly (e.g., authentication, security)

• **Analytics Cookies:** Help us understand how visitors use our website (e.g., Google Analytics)

• **Functional Cookies:** Remember your preferences and settings

• **Marketing Cookies:** Used to deliver relevant advertisements and track campaign effectiveness

How We Use Cookies:

• To remember your preferences and settings

• To analyze website traffic and usage patterns

• To improve website functionality and user experience

• To deliver personalized content and advertisements

• To measure the effectiveness of our marketing campaigns

Your Control:

• Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent

• However, disabling certain cookies may limit your ability to use some features of our website

• You can opt out of certain third-party analytics and advertising cookies through their respective opt-out mechanisms

For more information about our cookie practices, please refer to our Cookie Policy (if applicable) or contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons.

How We Notify You:

• We will post the updated Privacy Policy on our website with a new "Last Updated" date

• For material changes, we will notify you by:

- Sending an email to the address associated with your account

- Displaying a prominent notice on our website or services

- Other methods as appropriate

Your Continued Use:

• Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes

• If you do not agree with the updated Privacy Policy, you should stop using our services and contact us to discuss your options

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data practices, please contact us:

Contact Details:

• Email: contact@vibtrix.com

• Website: https://vibtrix.com

• Address: [Company Address]

Data Protection Officer (if applicable):

• [DPO Name/Contact] (if you have a designated DPO)

We will make reasonable efforts to respond to your inquiries in a timely manner, typically within [30] days, in accordance with applicable data protection laws.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.